RK Foodland Logo
RK Foodland Years

Privacy Policy

Last updated: September 2025

Company: Radha Krishna Foodland Pvt. Ltd., trading as RK Foodland

Contact: admin@rkfoodland.com

Address: Radhakrishna House, Majiwade Village Road, Thane (West), 400601, Maharashtra, India

Phone: +91 7977907989

1. Introduction

Radha Krishna Foodland Pvt. Ltd. (“we”, “us”, “our”) provides warehousing, last-mile delivery, complaint management, and related supply-chain services to clients via our mobile and web application ("App"). We respect your privacy and are committed to protecting personal data collected through the App and our services. This Privacy Policy explains what information we collect, why we collect it, how we use it, how we share it, and your rights.

2. Scope

This policy applies to:

  • Client users (customers, brand contacts you onboard) who use the App to manage services.
  • Internal staff and agents who use the App for operations and management.
  • Visitors to our website and users of our APIs.

3. Types of data we collect

We collect the following categories of data — only where necessary and with proper authorization:

Account & Identity

Full name, company name, email address, phone number, username, profile photo, role & permissions.

Contact & Service Details

Company address, warehouse locations, delivery/pickup addresses, contact persons, preferred delivery windows.

Operational & Transactional Data

Order IDs, shipment tracking numbers, inventory SKU details, item details, timestamps, delivery statuses.

Device & Usage Data

Device identifiers, OS version, app version, IP address, crash logs, analytics events for improving the App.

Location Data

Delivery and pickup addresses (precise or approximate) and device geolocation only when required to carry out last-mile/warehouse operations. We request runtime permission for precise location.

Communications & Support

Chat logs, phone call metadata (if applicable), complaint/ticket content, customer feedback.

Authentication & Security

Password hashes, JWT tokens, access logs.

Sensitive Data

We do not intentionally collect special category personal data. If we do, we will seek explicit consent and follow applicable law.

4. Legal basis for processing (where required)

  • Performance of a contract: providing warehousing, delivery, complaint handling.
  • Legitimate interests: improving services, fraud prevention, security.
  • Consent: for optional uses such as marketing or precise location when needed.
  • Legal obligations: retaining records for regulatory compliance.

5. How we use the data

  • Provide and operate the App’s features.
  • Route and optimize last-mile deliveries.
  • Respond to and manage complaints.
  • Support onboarding and role management.
  • Maintain security, detect and prevent fraud.
  • Generate aggregated, anonymized reports.
  • Send service-related communications.
  • Send marketing communications (opt-in only).

6. Sharing & third parties

We may share personal data with Service providers (payment, cloud hosting, analytics), Logistics partners, and Legal authorities. We require third parties to maintain appropriate security.

7. Data retention

Typical retention periods: Operational and Support records are retained for 3 years. Logs & analytics are anonymized after 3 years.

8. Security

We implement reasonable physical, technical, and organizational measures like encryption and access controls. No method is 100% secure.

9. Your rights

You may access, correct, delete, or export your data. Contact admin@rkfoodland.com to exercise these rights.

10. Children

Our App is not intended for children under 18. We do not knowingly collect data from children.

11. Location & cross-border transfers

Data is processed and stored on servers in India. We use appropriate safeguards for any cross-border transfers.

12. Analytics, SDKs & tracking

We use performance SDKs to monitor app stability. All third-party SDKs are disclosed in app store privacy declarations.

13. Push notifications & marketing

We ask for consent for promotional messages. Operational notifications may be sent without opt-in.

14. Changes to this policy

We may update this policy at https://rkfoodland.com/privacy-policy. Material changes will be notified via email or in-app notice.

15. Contact us

Email: admin@rkfoodland.com

Address: Radhakrishna House, Majiwade Village Road, Thane (West), 400601

Phone: +91 7977907989

India’s most trusted supply chain partner for Food brands.

Foodland F1RST. From Kitchen to Cornerstone.

Ready to Transform Your Supply Chain?

Fill out the form and our experts will reach you asap!